What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    can you automatically forward submissions to my email

    Asked by 3591jssfrk on April 15, 2013 at 11:45 PM

    I want to make a contact form that goes directly to my email, so I made a form on your site cause it looked easy (it was). When I tested it out though (I sent a message that just said test) and it didn't get sent to my email. I was looking around to figure out why, and notice that it got sent to me as a submmission on this site. Is there anyway that I can make it send to my email, or have you guys automatically forward me the submissions

    Page URL:
    http://www.kuhnscreations.com/contact.htm

    Submissions email forward submissions contact form make a contact form
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    Answered by sidharth_kch on April 16, 2013 at 02:25 AM

    @3591jssfrk

    I checked your form and i also checked our email server log. It seems the emails are getting delivered to your email id. Here is the email server log:

    /var/log/jotform/amazonSES.log:[16/Apr/2013:00:06:18 -0400] 31049013135138 AmazonSES Sent email to davidakuhns@gmail.com - MessageID:0000013e110593b3-d8857032-9c69-4e25-a725-b3c628d238f1-000000 - RequestId:fd539443-a64a-11e2-b109-cbbaa5e420d0

    Can you please check your SPAM folder and see if the emails are there? I see that you have two notification alerts in your form. In the first one you have not set the "Sender Name", request you to change that.

    In your second notification, request you to change the "Sender Email" to "noreply@jotform.com" to ensure the emails are delivered.

    Please let us know if you need further assistance.

    Thanks,

    Sidharth

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    Answered by stevnkcraig on November 03, 2013 at 11:36 PM

    Sidharth, I'm having the same issue. I'm launching a publishing company and used on of your forms as a test. I'll be needed several forms for my website. I checked my spam folder and nothing was ther either.

  • Profile Image
    JotForm Support

    Answered by EltonCris on November 04, 2013 at 02:02 AM

    @stevnkcraig 

    Kindly open a new thread for your issue so we'll be able to assist you without creating a branch on this topic. This would help us focus on your issue and in answering your question accordingly.

    Thank you for your understanding.