- 3591jssfrkAsked on April 15, 2013 at 11:45 PM
I want to make a contact form that goes directly to my email, so I made a form on your site cause it looked easy (it was). When I tested it out though (I sent a message that just said test) and it didn't get sent to my email. I was looking around to figure out why, and notice that it got sent to me as a submmission on this site. Is there anyway that I can make it send to my email, or have you guys automatically forward me the submissions
- sidharth_kchAnswered on April 16, 2013 at 02:25 AM
I checked your form and i also checked our email server log. It seems the emails are getting delivered to your email id. Here is the email server log:
/var/log/jotform/amazonSES.log:[16/Apr/2013:00:06:18 -0400] 31049013135138 AmazonSES Sent email to firstname.lastname@example.org - MessageID:0000013e110593b3-d8857032-9c69-4e25-a725-b3c628d238f1-000000 - RequestId:fd539443-a64a-11e2-b109-cbbaa5e420d0
Can you please check your SPAM folder and see if the emails are there? I see that you have two notification alerts in your form. In the first one you have not set the "Sender Name", request you to change that.
In your second notification, request you to change the "Sender Email" to "email@example.com" to ensure the emails are delivered.
Please let us know if you need further assistance.
- stevnkcraigAnswered on November 03, 2013 at 11:36 PM
Sidharth, I'm having the same issue. I'm launching a publishing company and used on of your forms as a test. I'll be needed several forms for my website. I checked my spam folder and nothing was ther either.
- JotForm SupportEltonCrisAnswered on November 04, 2013 at 02:02 AM
Kindly open a new thread for your issue so we'll be able to assist you without creating a branch on this topic. This would help us focus on your issue and in answering your question accordingly.
Thank you for your understanding.