Yes/No Question value is not changing after I updated it 3 times

  • flipittoday2019
    Asked on November 28, 2019 at 1:06 PM

    Question 5 of my Post An Item survey is not changing. I keep on changing No to Email and it is not changing. For question 5 the answers should be text or email. Please look into this for me. 

    Jotform Thread 2059467 Screenshot
  • David JotForm Support Manager
    Replied on November 28, 2019 at 1:53 PM

    We have now updated it for you:

    1574967142changed Screenshot 10

    And, it is correctly showing the value now:

    1574967180email Screenshot 21

    Let us know if you need more help.

  • Alex
    Replied on November 30, 2019 at 2:30 PM

    The form is embedded on my website, post an item page www.myflipitassistant.com . Ever since the edit, people cannot hit the submit button at the end of my survey that is embedded into my website. It works on the jotform website but not my website embedding.

  • Alex
    Replied on November 30, 2019 at 2:49 PM

    The form is embedded on my website, post an item page www.myflipitassistant.com . Ever since the edit, people cannot hit the submit button at the end of my survey that is embedded into my website. It works on the jotform website but not my website embedding.

  • jonathan
    Replied on November 30, 2019 at 6:08 PM

    We apologize for the inconvenience caused. I also could not reproduce the problem when check/test the form embedded on your website.

    1575155057zzz 2019 12 01 07 Screenshot 10

    1575155076zzz 2019 12 01 07 Screenshot 21


    But it could be possible some users were getting script conflict related issue on the browser when using the form on your website due to the wp oembed code of the form.

    1575155109zzz 2019 12 01 07 Screenshot 32


    What I suggest you try also is to re-embed the form on your website using instead its iframe embed code.

    Guide : Getting the Form iFrame Code

    Make sure to remove/clean first all the form's previous script codes used on the website before you re-embed using the iframe code.

    Do let us know if using the iframe embed code still did not resolve the issue.