What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My form was working but doesn't seem to be now.

    Asked by lbradstreet on April 16, 2013 at 10:08 AM

    I received several registrations, then none for a couple of weeks. Received an email from someone asking if their registation had come through - it had not. So I tested it myself and did not receive any of my own registration forms. Then I got one! I can't figure out how to test it to see if it is actually working or not, and I don't want to miss any registrations. Would love to do this over the phone instead of email if possible.

    Page URL:

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    Answered by glennlee on April 16, 2013 at 10:24 AM


    I checked your form and I found out that on your email notification settings, the Sender name is empty. 

    Please make sure to enter data to all fields so that your email notification will not go to your spam folder. I already fixed this for you.

    I also made a test submission, please check your email.  


    Would love to do this over the phone instead of email if possible.

    We only have forum, email and  chat support. Thanks !

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    Answered by lbradstreet on April 16, 2013 at 11:05 AM

    Thanks. You fixed everything, or is there still something I need to do? I haven't received the email yet for your submission - can you see a reason?

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    Answered by sidharth_kch on April 16, 2013 at 11:37 AM


    I checked your notification setting and dont see any issue there. I checked our email server loag and see that the email is sent to you for the test submission you did today. Here is the email server log:

    /var/log/jotform/amazonSES.log:[16/Apr/2013:10:17:40 -0400] 10114504646 AmazonSES Sent email to lbradstreet@sbcglobal.net - MessageID:0000013e13354dc0-00c05457-49b0-4133-907d-052763bb88c8-000000 - RequestId:65a61f60-a6a0-11e2-b72c-0bf9a8a94c7e

    Can you please check and let us know if you have received the email? Check your SPAM also.



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    Answered by lbradstreet on April 19, 2013 at 10:09 AM

    Thanks, Sidharth. I did get the email, and it appears we are back in business! Thanks so much for your help.

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    Answered by sidharth_kch on April 19, 2013 at 10:33 AM


    Glad to know that.

    Should you have any questions please feel free to contact me.