I have already upgraded!!!!!!!!!!!! quit cancelling me

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    mcnabb1
    Asked on April 16, 2013 at 10:46 AM

    I have upgraded to premium   somehow you guys have my information in there in 2 accounts...

    every month when i get to 100 you suspend me   I already paid...

    I need this fixed.... where can i get a phone number?

     

    user name mcnabb1

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    jeanettebmz
    Answered on April 16, 2013 at 01:36 PM

    We are very sorry to hear about the inconveniences. However, after searching in our records, I can only find a yearly subscription that expired on Feb28, after several attempt failures to charge your card

    Reference Number        :65186364
    Order Date              :02/27/2012 06:09
    Plimus Product          :63462 - JotForm Premium
    Plimus Contract         :1695001 - Yearly Subscription
    Number of licenses      :1
    CD on demand            :No
    Total                   :90.00 USD.

    Remote Address       :216.176.98.6
    Country by ip address:United States

    JotForm Login Name: mcnabb1
    Payment Type         :CC
    User Data:
    Title                :
    Last Name            :Lengacher
    First Name           :John
    Company              :Davies County Metal Sales

    Do you have another reference number so we can check further? it might be possible you paid a subscription out of your session so the Joform login name might be missing and that migth be the reason why we do not register a recent payment for this account

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    Answered on May 14, 2013 at 07:15 AM

    cancel me out....just let me read my email....windows 8 sucks