What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    I have already upgraded!!!!!!!!!!!! quit cancelling me

    Asked by mcnabb1 on April 16, 2013 at 10:46 AM

    I have upgraded to premium   somehow you guys have my information in there in 2 accounts...

    every month when i get to 100 you suspend me   I already paid...

    I need this fixed.... where can i get a phone number?


    user name mcnabb1

    Page URL:

  • Profile Image

    Answered by jeanettebmz on April 16, 2013 at 01:36 PM

    We are very sorry to hear about the inconveniences. However, after searching in our records, I can only find a yearly subscription that expired on Feb28, after several attempt failures to charge your card

    Reference Number        :65186364
    Order Date              :02/27/2012 06:09
    Plimus Product          :63462 - JotForm Premium
    Plimus Contract         :1695001 - Yearly Subscription
    Number of licenses      :1
    CD on demand            :No
    Total                   :90.00 USD.

    Remote Address       :
    Country by ip address:United States

    JotForm Login Name: mcnabb1
    Payment Type         :CC
    User Data:
    Title                :
    Last Name            :Lengacher
    First Name           :John
    Company              :Davies County Metal Sales

    Do you have another reference number so we can check further? it might be possible you paid a subscription out of your session so the Joform login name might be missing and that migth be the reason why we do not register a recent payment for this account

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    Answered by on May 14, 2013 at 07:15 AM

    cancel me out....just let me read my email....windows 8 sucks