Why my account is suspended?

  • Gsheet
    Asked on December 1, 2019 at 10:10 AM

    When I try to login jotform,  error is occurred with the message "Login failed - SUSPENDED". 

    Please help to check the problem. Thanks.

  • John Support Team Lead
    Replied on December 1, 2019 at 10:40 AM

    As checked, your account has been suspended by our system as these forms: 

    https://www.jotform.me/form/82642307612452

    https://www.jotform.me/form/91078544941463


    https://www.jotform.me/form/92978518416471

    contains plain text fields that collect ID/Passport numbers. It is considered as phishing and violates our Terms of Use. 

    You may collect passport information if your purpose is not to collect these data from the general public, but from your own customers, you just need to comply with two things:

    1. Add the Terms & Conditions Widget (or the Short Scrollable Terms Widget) for your users to read and agree.

    2. Add a Signature Widget so your users can sign and agree to provide such sensitive information.

    We need to delete the infringing fields to lift the suspension. Please advise if you agree so we could proceed.

    Once reactivated, please add the above widgets to prevent account suspension in the future.

  • Gsheet
    Replied on December 1, 2019 at 7:59 PM

    OK. Please proceed.

    I’ll add back the Terms & Conditions in the form. Thanks.

  • John Support Team Lead
    Replied on December 1, 2019 at 9:46 PM

    I have removed the infringing fields from the said forms and reactivated the account.

    You may now login to the account again.

  • gsheet.test.2018
    Replied on December 2, 2019 at 12:30 AM

    ok, thanks.

    I still have one problem. When I load jotform page using my PC, it show “Looks like your IP address has been banned”. It’s ok for me using mobile to load jotform page.

  • jherwin
    Replied on December 2, 2019 at 5:08 AM

    Can you please get your IP address and give it to us so we can whitelist it?

    You can use this page/tool to get your IPv4 address: https://ip8.com/

    Looking forward to your response.

  • gsheet.test.2018
    Replied on December 2, 2019 at 10:36 PM

    Thanks.

  • jherwin
    Replied on December 2, 2019 at 10:51 PM

    Your IP address has been whitelisted, if you are still having issues to login to your account let us know and we will be glad to assist you.

  • gsheet.test.2018
    Replied on December 2, 2019 at 11:00 PM

    It’s ok. Many thanks.

  • gsheet.test.2018
    Replied on December 11, 2019 at 10:42 AM

    Why my account is suspended again? I’m still designing and testing my form...

    And my pc is banned again... (IP: 218.103.128.241)

    Please help

  • Vanessa_T
    Replied on December 11, 2019 at 1:37 PM

    Please see my colleague's answer on your new post:

    https://www.jotform.com/answers/2075755