Form not working

  • Profile Image
    BerryAthletics
    Asked on December 01, 2019 at 11:38 AM

    Hi! My form https://form.jotformeu.com/73642502815353 is not working anymore!
    I don't understand why. Please help me fix it, it's work's stuff.

    Ilaria

  • Profile Image
    Mike_G
    Answered on December 01, 2019 at 12:52 PM

    I have checked the form you linked on my end and it loaded as expected.

    1575222622zt12_50_04.png

    Can you give us the details of what exactly is not working with your form, please?

    We will wait for your response.

  • Profile Image
    BerryAthletics
    Answered on December 02, 2019 at 11:50 AM

    Hi Mike, yes it did because I delete part of the inbox (and I had to delete them from the trash as well because otherwise it kept on giving me error.) 
    The problem is that with bronze subscription I should be able to receive 1000 monthly forms, not 1000 total, as you can see from the screenshots.
    Now, the form that gave me error had just reached 1000 subscriptions so I believe that was the problem. 
    So how can we prevent this problem from coming up again?
    Ilaria
    Berry Athletics

  • Profile Image
    Kevin_G
    Answered on December 02, 2019 at 03:09 PM

    I have just checked your account and seems like it's well under the limits, note that you can monitor your account usage and check which limit you have reached, this guide will help you doing so: https://www.jotform.com/help/408-Understanding-Your-Account-Usage-and-Limits 

    If you notice that your forms are being disabled even if you are not reaching the limits, please let us know.