Someone tried to complete form she didn't receive a confirmation however PayPal took the funds out of her account?

  • Megan_Wonfor
    Asked on December 2, 2019 at 6:52 PM

    Someone tried to complete form she didn't receive a confirmation however PayPal took the funds out of her account? Do you have any advice?

    Jotform Thread 2063701 Screenshot
  • jherwin
    Replied on December 3, 2019 at 12:36 AM

    Can you please show us a screenshot of the transaction or the payment you received from the user so we can check it?

    Guide: How-to-Post-Screenshots-to-Our-Support-Forum

    Looking forward to your response.