What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Problems downgrading

    Asked by gcustudentsassociation on April 17, 2013 at 06:41 AM

    Hi there,

     

    we keep getting error code on page when trying to downgrade (we also got this when we were upgrading)

    Error switching plan.
    Please try again in a few minutes or get in contact with our support team. Sorry for the inconvenience.".locale() %>

     

    Can you fix this for us and downgrade us to the Premium plan please?

    thanks

    JotForm style size font
  • Profile Image

    Answered by moonzkie on April 17, 2013 at 08:50 AM

    Hi,

    We are sorry for the inconvenience caused. Can you please specify which account are you trying to downgrade for us to downgrade it on your behalf.

    Thank you. 

  • Profile Image

    Answered by gcustudentsassociation on April 18, 2013 at 05:17 AM

    thanks, it's from Economy to Premium

     

    thanks

  • Profile Image

    Answered by moonzkie on April 18, 2013 at 07:19 AM

    Upon checking your account is already a Premium account.

    Can you please specify if this is the correct account? If your unable to reflect this changes on your account, please try to clear your browser's cache and login on your account again.

    Thank you.

  • Profile Image

    Answered by gcustudentsassociation on April 18, 2013 at 07:20 AM
    THIS IS AN AUTOMATIC RESPONSE. THERE IS NO NEED TO RESPOND TO THIS EMAIL.
    Thank you for getting in touch with GCU Students’ Association. We aim to respond to your enquiry within 3 working days.
    Please visit our website to find out about the Students’ Association Building, our opening hours and the services and activities we run. On the website you can also find our how to contact our Executive Committee or Students’ Association Staff. If you are experiencing problems whilst at GCU you can obtain confidential advice and support from our Advice Centre.
    Contact Details
    Address: Students’ Association, 70 Cowcaddens Road, Glasgow, G4 0BA
    Telephone: 0141 331 3886
    Fax: 0141 331 3363
    Email: studentsassociation@gcu.ac.uk
    Website: www.caledonianstudent.com
    Social Networking
    Facebook:
    www.facebook.com/gcusa
    YouTube:
    www.youtube.com/gcusa1
    Twitter:
    www.twitter.com/gcusainfo
    Kind Regards,
    Students’ Association
    Glasgow Caledonian University Students' Association is a registered Scottish charity, number SC022887
    Glasgow Caledonian University is a registered Scottish charity, number SC021474
    Winner: Times Higher Education’s Widening Participation Initiative of the Year 2009 and Herald Society’s Education Initiative of the Year 2009.
    http://www.gcu.ac.uk/newsevents/news/bycategory/theuniversity/1/name,6219,en.html
    Winner: Times Higher Education’s Outstanding Support for Early Career Researchers of the Year 2010, GCU as a lead with Universities Scotland partners.
    http://www.gcu.ac.uk/newsevents/news/bycategory/theuniversity/1/name,15691,en.html
  • Profile Image

    Answered by gcustudentsassociation on April 18, 2013 at 08:22 AM
    THIS IS AN AUTOMATIC RESPONSE. THERE IS NO NEED TO RESPOND TO THIS EMAIL.
    Thank you for getting in touch with GCU Students’ Association. We aim to respond to your enquiry within 3 working days.
    Please visit our website to find out about the Students’ Association Building, our opening hours and the services and activities we run. On the website you can also find our how to contact our Executive Committee or Students’ Association Staff. If you are experiencing problems whilst at GCU you can obtain confidential advice and support from our Advice Centre.
    Contact Details
    Address: Students’ Association, 70 Cowcaddens Road, Glasgow, G4 0BA
    Telephone: 0141 331 3886
    Fax: 0141 331 3363
    Email: studentsassociation@gcu.ac.uk
    Website: www.caledonianstudent.com
    Social Networking
    Facebook:
    www.facebook.com/gcusa
    YouTube:
    www.youtube.com/gcusa1
    Twitter:
    www.twitter.com/gcusainfo
    Kind Regards,
    Students’ Association
    Glasgow Caledonian University Students' Association is a registered Scottish charity, number SC022887
    Glasgow Caledonian University is a registered Scottish charity, number SC021474
    Winner: Times Higher Education’s Widening Participation Initiative of the Year 2009 and Herald Society’s Education Initiative of the Year 2009.
    http://www.gcu.ac.uk/newsevents/news/bycategory/theuniversity/1/name,6219,en.html
    Winner: Times Higher Education’s Outstanding Support for Early Career Researchers of the Year 2010, GCU as a lead with Universities Scotland partners.
    http://www.gcu.ac.uk/newsevents/news/bycategory/theuniversity/1/name,15691,en.html
  • Profile Image

    Answered by gcustudentsassociation on April 18, 2013 at 11:10 AM

    that's strange, we upped our account a month or so ago and were wanting to downgrade it again. Maybe it changed even when the error code came up. 

     

    thanks anyway :)

  • Profile Image

    Answered by moonzkie on April 18, 2013 at 11:21 AM

    Here is your receipt for your referrence: https://sites.fastspring.com/interlogy/order/invoice/INT130417-9768-75124B

    Thank you.

  • Profile Image

    Answered by gcustudentsassociation on April 18, 2013 at 11:22 AM
    THIS IS AN AUTOMATIC RESPONSE. THERE IS NO NEED TO RESPOND TO THIS EMAIL.
    Thank you for getting in touch with GCU Students’ Association. We aim to respond to your enquiry within 3 working days.
    Please visit our website to find out about the Students’ Association Building, our opening hours and the services and activities we run. On the website you can also find our how to contact our Executive Committee or Students’ Association Staff. If you are experiencing problems whilst at GCU you can obtain confidential advice and support from our Advice Centre.
    Contact Details
    Address: Students’ Association, 70 Cowcaddens Road, Glasgow, G4 0BA
    Telephone: 0141 331 3886
    Fax: 0141 331 3363
    Email: studentsassociation@gcu.ac.uk
    Website: www.caledonianstudent.com
    Social Networking
    Facebook:
    www.facebook.com/gcusa
    YouTube:
    www.youtube.com/gcusa1
    Twitter:
    www.twitter.com/gcusainfo
    Kind Regards,
    Students’ Association
    Glasgow Caledonian University Students' Association is a registered Scottish charity, number SC022887
    Glasgow Caledonian University is a registered Scottish charity, number SC021474
    Winner: Times Higher Education’s Widening Participation Initiative of the Year 2009 and Herald Society’s Education Initiative of the Year 2009.
    http://www.gcu.ac.uk/newsevents/news/bycategory/theuniversity/1/name,6219,en.html
    Winner: Times Higher Education’s Outstanding Support for Early Career Researchers of the Year 2010, GCU as a lead with Universities Scotland partners.
    http://www.gcu.ac.uk/newsevents/news/bycategory/theuniversity/1/name,15691,en.html