What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Adding a subuser account

    Asked by juleslediard on April 17, 2013 at 07:26 AM

    Hi

     

    I have someone who already has a jot form account that i want to add as a sub-user on my paid account - how do I do this please.

    paid account
  • Profile Image

    Answered by sidharth_kch on April 17, 2013 at 07:47 AM

    @juleslediard

    You need to simply ask the person's email id which he has used to create jotform account. Once you have the email id, use that to Setup sub account and share form.

    Shared form will automatically be visible to user in "My Forms" >> "Shared with you" on left menu tab.

    Let us know if you need further assistance.

    Thanks,

    Sidharth

  • Profile Image

    Answered by juleslediard on April 17, 2013 at 07:48 AM

    I've done that but they can't see the forms.

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    Answered by sidharth_kch on April 17, 2013 at 08:08 AM

    @juleslediard

    Let us know which email id you have used to share your forms? I will have a check on it.

    Thanks,

    Sidharth

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    Answered by juleslediard on April 17, 2013 at 08:10 AM

    it's xia.bury@nottingham.ac.uk

  • Profile Image

    Answered by sidharth_kch on April 17, 2013 at 08:14 AM

    @juleslediard

    I checked the account and see the shared form is visible there.

    Please ask user to clear browser cache and login to jotform account.

    Let us know if you continue to have this issue.

    Thanks,

    Sidharth