Sub-Account creation link not working or showing form

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    Asked on April 17, 2013 at 09:48 AM

    I added sub user. They were sent the invite and when clicking the link create account nothing happens. How when I have added a sub user are they supposed to be able to access thier form I gave them access to after they have created a seperate account?

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    Answered on April 17, 2013 at 10:06 AM

    It sounds like the email may have thought the notice was spam and blocked the links so please double-check that and move it to your Inbox along with allowing Images and Links to be displayed in the email notification for it. If there is still an issue all that the person who you are trying to share it with needs to do is go to and simply create an account since it will work this way too as it just associates a shared form with the email of the account you actually share the form with.

    To view your Shared Forms on a Sub-Account you can do so by going to " My Forms " then on the left hand side under the My Forms Heading and Menu you'll see an option displayed labeled " Shared With You ", click on that and this is where you will see a form that has shared access with a subaccount.