Getting invalid email error even if the email entered is valid

  • TheVentroom
    Asked on December 3, 2019 at 2:35 PM

    I have created a form. Every time I try to test it out and fill in the email address portion it won't let the form SUBMIT and it keeps saying enter a valid email address. But the email address entered is valid. How can this be fixed?

    Page URL: https://form.jotform.com/93365608725162
  • Vanessa_T
    Replied on December 3, 2019 at 7:30 PM

    It seems that you have deleted the given form: https://form.jotform.com/93365608725162

    I did found another form under your account with the same name and tried to fill it out and was able to fill out the email field without any error.

    1575419328A Screenshot 10

    Can you please confirm the correct form that has the issue? Also, please send a screenshot of the error message together with the email address you have entered.