Redirecting to External link issue

  • dmackface
    Asked on December 3, 2019 at 2:59 PM

    I am trying to redirect to a different site based on the criteria a user selects in the survey.  Based on what the user chooses I'm trying to redirect them to a sales page that has specific attributes set so they don't have to choose.

     

    For some reason, the top condition doesn't seem to be working and I am thinking I may have gotten the logic wrong on it.

  • Elton Support Team Lead
    Replied on December 3, 2019 at 8:19 PM

    Your number 14 field is a Dropdown field so it is expected to have 1 option selected only. Since you're using IF ALL with the following IF rules on this field, this will always remain false since you are not able to pick them both in a single dropdown field.

    Redirecting to External link issue Image 1 Screenshot 30

    To overcome that, use Is Not Equal To and then select the other option. Example:

    Redirecting to External link issue Image 2 Screenshot 41

    Hope this will help!