Signatures not showing in PDF

  • rmerrill
    Asked on December 3, 2019 at 3:52 PM

     The signatures on one of my forms aren't showing anymore in PDFs or my email. 

    Jotform Thread 2065285 Screenshot
  • Elton Support Team Lead
    Replied on December 3, 2019 at 9:19 PM

    We apologize for the inconvenience caused. We had this issue yesterday and it has already been resolved by our devs after it was reported. It should be working fine for new submissions. For the PDFs with missing images, please download them in the PDF Editor or in your form submissions page.

    If you are still experiencing this problem on new submissions today, please uncheck the following option Require log-in to view uploaded files in your account settings > Privacy. This should help.

    Signatures not showing in PDF Image 1 Screenshot 20