Question about Black Friday Special

  • ArbutusEntertainment
    Asked on December 3, 2019 at 5:28 PM

    Hi, I just upgraded to the $19 at 50% off plan but I also just paid for the regular $19 plan and was not refunded the prorated amount for the previous plan. Please help.

  • roneet
    Replied on December 4, 2019 at 12:01 AM

    Please be noted that the Black Friday discount is only available for the annual and bi-annual plans.

    Let us know if you have further questions.

    Thanks.

  • ArbutusEntertainment
    Replied on December 4, 2019 at 4:10 PM

    So is the $19 that I was just billed a prorated amount from what I'd already paid for my monthly plan 2 days before?

  • Kevin Support Team Lead
    Replied on December 4, 2019 at 7:20 PM

    It seems you upgraded from bronze to silver, the unused time of your bronze plan was discounted on the silver payment, you can see the details on your invoices, this guide will help you getting this: https://www.jotform.com/help/329-How-to-Check-Invoices

    If you have questions, let us know. 

  • ArbutusEntertainment
    Replied on December 4, 2019 at 10:37 PM

    Ok then that's what I didn't understand--was the billing. Then I don't want to upgrade because I thought I'd be getting a higher plan for the same monthly price. That wasn't specific at all in the marketing! Where does it specifically say that it's only available for annual and bi-annual plans?

    I want to downgrade back to the bronze please.

  • roneet
    Replied on December 4, 2019 at 10:52 PM

    We're truly sorry for the confusion. Perhaps it was only an oversight since it must be indicated in the email that it is Billed once at $234.

    Question about Black Friday Special Image 10

    I have switched your plan again to the Bronze monthly. You have been credited with a credit value in your account which would be used when you would be charged again.

    Thanks.

  • ArbutusEntertainment
    Replied on December 4, 2019 at 11:16 PM

    Great thank you.

    Yeah, that's not easy to understand.