What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I need to update my credit card info

    Asked by amandadailey1 on April 07, 2011 at 08:51 AM

    cannot find anywhere to do so on the site

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    JotForm Support

    Answered by NeilVicente on April 07, 2011 at 11:16 AM

    Hi,

    Payments to Jotform are made through our payment gateway, Plimus. Therefore, in order to change your credit card information you'd have to login to Plimus. You can log in to their website by finding your username (made up of numbers) in the email that was sent to you by Plimus when you first paid for Jotform.

    Enter that username together with your email address in this page: https://secure.plimus.com/jsp/forgot_password.jsp?designId=1 . Doing so will reset your password and have it sent to your email address. After you receive your password, you will then be able to log in to Plimus and update your account details such as your credit card.

    Hope you find this useful. Get back to us if you have follow up questions.

    Regards,
    Neil