What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Reactivate subscription

    Asked by ringrangtelemarketingllc on April 17, 2013 at 11:10 AM

    Please charge my card for the payment asap

    charge card
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    JotForm Support

    Answered by Welvin on April 17, 2013 at 12:06 PM

    Hi,

    Thanks for contacting us. Our record shows that your account is already downgraded to our basic Free Plan because our Payment Processor - Plimus have failed to charge your Card for some reason;

    Authorization has failed for this transaction. Please try again or contact your bank for assistance

    Please re-upgrade using the following link from the other Payment Processor we have - FastSpring;

    For Premium Subscription:  http://sites.fastspring.com/interlogy/product/jotformpremium?referrer=ringrangtelemarketingllc

     

    Thank you!