Why do I have six incomplete payments?

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    Asked on April 17, 2013 at 01:00 PM

    I have just noticed that the Arkansas Archeological Society has six incomplete submissions for membership.  Apparently, they completed the jotform but their payment through Paypal is somehow unfinished.  Most submissions have had no problems, but I just accidently discovered these incomplete ones that go back two months.  Any help you can provide would be appreciated.


    Glen Akridge

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    Answered on April 17, 2013 at 01:19 PM

    You will normally get incomplete payments when a user decided not continue or pay after filling up your form. Does the incomplete submission have a payment record in your PayPal account?