- Dawn Ramos BachinskiAsked on April 17, 2013 at 01:58 PM
The jotforms are going to firstname.lastname@example.org but they are NOT going to email@example.com. Are they all stuck in there or something? Can you please have them go to firstname.lastname@example.org as well as email@example.com as they have always done. Please let us know. This is very crucial to get fixed as soon as possible. THanks very much for your help! Dawn
- jeanettebmzAnswered on April 17, 2013 at 02:25 PM
The problem with your form is that you have created 3 notifications, on 2 of them they are no configured correctly and these are the ones for firstname.lastname@example.org
You should Delete notification 3 . Also, on Notificaton 1, make sure the Sender Name is assigned to a field into the form (usually "name") , in your case "Reporter Name".
Otherwise the notification will go to this recipient with no name and the email server should take it as Spam and start bouncing back to our servers. (Please check your spam folder). At this moment such email address is not in our bouncing list
Another way to avoid this complication is simply setting up a single notification with multiple recipients
Do not hesitate to keep asking questions We are here to help