What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form caching problem

    Asked by spiritspathwayportal on April 17, 2013 at 02:34 PM

    Having had to delte two previous forms due to saving any edits not saving to not displaying correctly when embeded I have yet again had to delte yet another form after saving my edits to it not being saved to how I wanted it to look.

    This is becoming rediculous and time consuming. And a total waste of my time and my hard earned money some of which I pay Jotforms.

    I am now fed up and serioulsy condidering delteding my account given that it would appear that jotforms is unable to provide some of the services it provides to the standards I am paying for.

  • Profile Image
    JotForm Support

    Answered by Mike_T on April 17, 2013 at 03:00 PM

    Please accept our sincere apologies for any possible inconveniences caused.

    We will do our best to help. The problem can be related to your browser cache or some caching issues from our side.

    If you reproduce the problem again, please try to access the form using www. link instead of form. to see if that makes any difference.

    Example:

    http://form.jotformpro.com/form/31065538408959 - form URL that use our Convent Delivery Network

    http://www.jotformpro.com/form/31065538408959 - form URL that do not use CDN, it will load the form directly from our servers

    It is also worth trying clearing browser cache.

    Please contact us once you reproduce the problem and do not remove the affected form, so that we will be able to track the issue immediately.