Chase WePay account is not connecting

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    Melone_Jay
    Asked on December 04, 2019 at 04:24 PM

    When attempting to connect our existing Chase WePay account the window displays the following message but nothing happens:


    Initializing Chase WePay Connect, please wait...

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    SebastianVanH
    Answered on December 04, 2019 at 07:14 PM

    Hi @Melone_Jay!

    Upon closer inspection of your form, I was able to clone it and attempted to use our test credentials to sign in to WePay and experienced similar issues you were having.

    Rest assured, I have escalated this thread so that our Development team can take a look at this and provide you with a prompt response & solution. In the meantime, you are welcome to check out some other payment integrations that Jotform has to offer here: Payment-processing

    Please don't hesitate to reach back out if you have any other concerns, we are happy to help!

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    paulnsimpson
    Answered on February 14, 2020 at 02:29 AM

    Hello,

    This bug has now been fixed. Apologies for the inconvenience caused. Please let us know if you are still experiencing problems on your end.

    Regards

    Paul