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idahotentsAsked on December 4, 2019 at 5:37 PM
I am trying to create a fillable PDF and it doesn't detect all of the fields to be able to map them correctly. How do I get it to fix that?
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roneetReplied on December 4, 2019 at 10:05 PM
Could you please share the downloadable link of the PDF so that we can test it from our end.
Thanks.
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idahotentsReplied on December 10, 2019 at 11:36 AM
https://www.uscis.gov/system/files_force/files/form/i-9-paper-version.pdf
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roneetReplied on December 10, 2019 at 1:12 PM
I was able to see the issue when I download the PDF and imported it into my form. It seems that it wasn't able to recognize the other fields. What I can do for now is forward this to our L2 team for further review. Unfortunately, I cannot provide an estimated time frame, if there's an update, you will be notified in this thread.
The other alternative is to create a new form from scratch using our Form Builder.
Thanks.
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idahotentsReplied on December 10, 2019 at 1:50 PMOk please let me know if they can fix that form. It is a huge form that I’d rather not completely redesign.
Thanks
Russ
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idahotentsReplied on December 15, 2019 at 3:21 PM
Any updates?
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MikeReplied on December 15, 2019 at 4:06 PM
The ticket is still open and marked as important. However, we cannot provide an ETA on when the issue will be addressed.
I will send a follow up message to the assigned team. We will let you know once we have any updates on this.
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aykutReplied on March 11, 2020 at 7:56 AM
Hi, idahotents
It seems that the pdf document that you use is not a fillable one. So, we try to extract from that document fillable fields, but the extraction process doesn't give always perfect solutions.
I mean some missing fields from non-fillable-PDFs are normal.
In the meantime, you can use our mapping solution to create new fields on the PDF as this: