Using the basic free plan, I tried to set up paypal on my form. have followed the instructions and entered a test submission but did not get sent to p

  • Profile Image
    ggp_admin
    Asked on April 17, 2013 at 03:32 PM
  • Profile Image
    jeanettebmz
    Answered on April 17, 2013 at 05:00 PM

    I have checked your form, and I can see blank incompleted payments. Did you fill the form out and actually made a payment?

  • Profile Image
    ggp_admin
    Answered on April 17, 2013 at 05:13 PM

    No. When I select two registration productsd, the total is never updated, then when I submit the registration I am never brought to a paypal screen

  • Profile Image
    pinoytech
    Answered on April 17, 2013 at 05:49 PM

    Hi ggp_admin,

    Are you referring to which form? Can you please share to us the URL of your form for further assistance?

    Thank you!

  • Profile Image
    ggp_admin
    Answered on April 17, 2013 at 06:55 PM

    http://form.jotform.us/form/31065347774155

  • Profile Image
    pinoytech
    Answered on April 17, 2013 at 07:17 PM

    Hi,

    I've check your form but I wasn't able to reproduce the issue. Please take a look at this: http://www.screencast.com/t/tTnFBQ0Vjq

    Have you tried already clearing your browser cache and cookies? If not, can you please give a try.

    Thank you!

  • Profile Image
    ggp_admin
    Answered on April 17, 2013 at 07:49 PM

    I cleared both cache and cookies. I also logged out of jotform. Then when I accesssed the form it works well with paypal.

     

    Thanks you so much for your helpful and quick response. Rarely have i had a technical issue resolved so quickly.

     

    Jotform is proving to be a great solution for our non-profit!

     

  • Profile Image
    pinoytech
    Answered on April 17, 2013 at 10:35 PM

    I'm glad that everything is working fine now. If ever you have problems again with your form, feel free to contact us again at anytime.

    Have a great day!