What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Using the basic free plan, I tried to set up paypal on my form. have followed the instructions and entered a test submission but did not get sent to p

    Asked by ggp_admin on April 17, 2013 at 03:32 PM
    Basic Free
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    Answered by jeanettebmz on April 17, 2013 at 05:00 PM

    I have checked your form, and I can see blank incompleted payments. Did you fill the form out and actually made a payment?

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    Answered by ggp_admin on April 17, 2013 at 05:13 PM

    No. When I select two registration productsd, the total is never updated, then when I submit the registration I am never brought to a paypal screen

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    Answered by pinoytech on April 17, 2013 at 05:49 PM

    Hi ggp_admin,

    Are you referring to which form? Can you please share to us the URL of your form for further assistance?

    Thank you!

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    Answered by ggp_admin on April 17, 2013 at 06:55 PM

    http://form.jotform.us/form/31065347774155

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    Answered by pinoytech on April 17, 2013 at 07:17 PM

    Hi,

    I've check your form but I wasn't able to reproduce the issue. Please take a look at this: http://www.screencast.com/t/tTnFBQ0Vjq

    Have you tried already clearing your browser cache and cookies? If not, can you please give a try.

    Thank you!

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    Answered by ggp_admin on April 17, 2013 at 07:49 PM

    I cleared both cache and cookies. I also logged out of jotform. Then when I accesssed the form it works well with paypal.

     

    Thanks you so much for your helpful and quick response. Rarely have i had a technical issue resolved so quickly.

     

    Jotform is proving to be a great solution for our non-profit!

     

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    Answered by pinoytech on April 17, 2013 at 10:35 PM

    I'm glad that everything is working fine now. If ever you have problems again with your form, feel free to contact us again at anytime.

    Have a great day!