Why my account is suspended?

  • Tia Purcell
    Asked on December 4, 2019 at 7:55 PM

    Hello,

    I created my first jotform account (and form) yesterday.  Unfortunately, I cannot log in due to "suspended login"--and more importantly, I cannot access the image files the senders have submitted via jotform.  Being that the purpose of my account is for my small business, it is crucial that I be able to access my account ASAP.  I have a client waiting on me and the information needed to be sent yesterday....please advise.

  • AndrewHag
    Replied on December 5, 2019 at 1:38 AM

    We apologize for the inconvenience. It seems your account is mistakenly suspended by our Phishing Detector Tool. I have now re-activated your account as it is not violating our terms of use.