Jotform form over quota.

  • syant
    Asked on December 4, 2019 at 9:15 PM

    Dear Jotform,

    We have just upgraded our subscriptions to bronze.  but we still having the same problem whereby our user cannot used the jotform for submission.

    We need your attention on this matter urgently

    Thank You.

    Jotform Thread 2067463 Screenshot
    Page URL: https://www.jotform.com/mpocc/appylogolicence-promotional-mspo
  • Jed_C
    Replied on December 5, 2019 at 1:50 AM

    It seems that you have upgraded syant and not mpocc account. Your form is stored in mpocc account. Would you like us to cancel and refund your subscription with syant account so you can upgrade your other account(mpocc)?

    Looking forward for your response. 

  • syant
    Replied on December 5, 2019 at 2:50 AM
    Dear Jotform,
    Can I switch the subscription to account (mpocc)??
    that account is been used by our previous staff therefore we do not have
    the username and the password to access the account.
    Thank You.
    *Best Regards,*
    *Darmarisyanto bin Alias*
    *Corporate Communications Executive*
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  • Jed_C
    Replied on December 5, 2019 at 2:59 AM

    To clarify, you don't have access to mpocc account, right? As I can see that you are able to access syant so I assumed that you no longer have access to mpocc even though the form was in mpocc account?

    Unfortunately, we can't move the forms from mpocc to syant. We can only move forms if a request to transfer a form came from mpocc. Otherwise, your only option is to clone the form https://www.jotform.com/help/42-How-to-Clone-an-Existing-Form-from-a-URL.

    Looking forward for your response.