Login Failed- Suspended

  • ASCF
    Asked on December 4, 2019 at 9:45 PM

    I cannot log in to my account. I always get the error message login failed- suspended even after resetting the password. I have a form that has been filled out already by a sponsor and I cannot access it because of this error message. 

    Please assist me on this one. 

    Thanks. 

  • Jed_C
    Replied on December 5, 2019 at 1:53 AM

    We apologize for the inconvenience. I don't see any violation with your ascf1991 account so I have reactivated it.

    Let us know if you have any questions or if you need further assistance. 

  • ascf1991
    Replied on December 5, 2019 at 2:53 AM

    Thank you for your assistance. 

    I have another concern. After logging in, it seems like I have lost the form I made. I have a couple of responses there already. Is there any way you can retrieve it for me? 

    http://form.jotform.me/93372305158457

  • jherwin
    Replied on December 5, 2019 at 4:58 AM

    The form you mentioned is currently located in a guest account, I have transferred the form to your ascf1991 account.

    Kindly check and see if the form is now in your account.