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JohnnywaysAsked on December 5, 2019 at 4:38 AM
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Ashwin JotForm SupportReplied on December 5, 2019 at 6:29 AM
It seems we have received an incomplete question from you. Please explain your issue a bit more in detail and we will try to help you.
You may also like to share a screenshot of the issue and we will take a look. The following guide should help you how to upload image in forum post: https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum
We will wait for your response.
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Johnny WAYMIREReplied on December 5, 2019 at 6:43 AM
I am having difficulty with connecting JotForm to ContactSmarter through Zapier. I keep getting a error message that indicates my login information is incorrect. But it is not.
Am I properly subscribed in JotForm... am i paid and my account working correctly?
Here is the error message I am getting in Zapier:
authentication failed: Got 401 calling GET https://srv-contactsmarter.herokuapp.com/api/me, expected 2xx.
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Girish JotForm SupportReplied on December 5, 2019 at 7:47 AM
Your first response was from a paid account with your gmail address linked to it, whereas the last response was from a Guest account.
However, I could not find an app ContactSmarter on Zapier to connect with JotForm:
May be that is why you are receiving the error.
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Johnny WAYMIREReplied on December 5, 2019 at 7:54 AM
It doesn't show up as ContactSmarter, it shows up as Prospect Connector and has to be from an invite through ContactSmarter for Zapier.
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Girish JotForm SupportReplied on December 5, 2019 at 8:14 AM
Are you referring to the GetProspect app on Zapier?
I am not sure how the invite from ContactSmarter to Prospect works, but from the error it seems an issue with the invite.
Could you try checking out with Zapier support - https://zapier.com/app/contact-us also.