I am not seeing my two most recent forms

  • MLINDSAY
    Asked on December 5, 2019 at 11:20 AM

    I am not seeing my two most recent forms!! It appears there are two accounts for me?? HELP PLEASE!

  • SebastianVanH Jotform Support
    Replied on December 5, 2019 at 1:42 PM

    Hi @MLINDSAY!

    I would like to apologize for any inconvenience this may have caused, however after inspecting your account, I see one form titled " Staff Affair Committee (SAC) Election: Call for Nominations" 

    Should any other forms be on your account aside from this one? If so, can you please provide the links to the form(s) or their formIDs? Further, I have checked all of your trash and history and do not see any deleted forms. 

    Please note that you have several forms shared with you as well, you can access them by clicking on the folder on the left panel: 

    1575571150Screen Shot 2019 12 05 at 10 Screenshot 10

  • MLINDSAY
    Replied on December 5, 2019 at 2:50 PM
    Hi,
    Thank you for your response. The links to my most recent forms are below. For some reason, I cannot access these anymore. It may be possible that there are two accounts for me as my work set up one account and I must have set up another inadvertently. I sincerely hope you can find these forms for me as I have people responding as we speak!
    https://form.jotform.com/93175461382157 (Merry & Bright Christmas Party)
    https://form.jotform.com/93374614503153 (Possible Meeting SNSM Meeting Dates)
    Thanks very much,
    Mary
    Mary E. Lindsay
    Dean’s Assistant
    School of Natural Science & Mathematics
    Mount St. Mary's University
    16300 Old Emmitsburg Road
    Emmitsburg, MD 21727
    Phone: 301-447-5260
    Email: mlindsay@msmary.edu
    Follow SNSM on Social Media!
    Facebook | Twitter | Instagram | LinkedIn
    ...
  • Welvin Support Team Lead
    Replied on December 5, 2019 at 6:30 PM

    These two forms are created on the account MSMUwebmaster. You are a sub-user of this account, so you should be able to access the forms. Please click on the folder under Shared with You, and search for the forms based on the IDs.

    93175461382157

    93374614503153

    If you cannot access these forms under Shared with You, ask the MSMUwebmaster owner to check the shared forms. They must have unshared the form with you. 

  • MLINDSAY
    Replied on December 5, 2019 at 7:50 PM
    Thank you for the information. I will check to see if it was unshared with me. If they cannot resolve the issue, is there any way for me to retrieve these forms and the responses to them (the inbox)?
    Mary E. Lindsay
    Dean’s Assistant
    School of Natural Science & Mathematics
    Mount St. Mary's University
    16300 Old Emmitsburg Road
    Emmitsburg, MD 21727
    Phone: 301-447-5260
    Email: mlindsay@msmary.edu
    Follow SNSM on Social Media!
    Facebook | Twitter | Instagram | LinkedIn
    ...
  • KrisLei Jotform Support
    Replied on December 6, 2019 at 3:08 AM

    Hi Mary,

    The only way to retrieve the form is if it's not purged or if it's not deleted in the Trash Folder. 

    For your reference: How-to-Restore-Deleted-Forms

    I hope this helps. Let us know if you need further assistance.