How do I upgrade the account at a discounted price?

  • Mcastillo87
    Asked on December 6, 2019 at 10:37 AM

    Buenos dias una consulta quiero pagar la renovacion de la Licencia en estos momentos. el costo de la Gold es de $82.50? cuanto debo de pagar en este momento para la renovacion con el mismo usuario.?

  • roneet
    Replied on December 6, 2019 at 12:04 PM

    You can cancel the subscription in order to avoid the auto-renewal of the charge on December 13, 2019. Once your account is free after 13th you can upgrade the account at a discounted rate.

    To upgrade the account please refer to this guide:

    https://www.jotform.com/help/331-How-to-Upgrade-My-Account

    To cancel the subscription and downgrade to free refer to this guide:

    https://www.jotform.com/help/341-How-to-Cancel-a-Subscription-and-Downgrade-Back-to-Free

    Let us know if you have further questions.

    Thanks

  • roneet
    Replied on December 6, 2019 at 12:04 PM

    You can cancel the subscription in order to avoid the auto-renewal of the charge on December 13, 2019. Once your account is free after 13th you can upgrade the account at a discounted rate.

    To upgrade the account please refer to this guide:

    https://www.jotform.com/help/331-How-to-Upgrade-My-Account

    To cancel the subscription and downgrade to free refer to this guide:

    https://www.jotform.com/help/341-How-to-Cancel-a-Subscription-and-Downgrade-Back-to-Free

    Let us know if you have further questions.

    Thanks

  • Mcastillo87
    Replied on December 6, 2019 at 1:23 PM

    Gracias por la información.

    Entonces espero hasta el día 13 de Diciembre para hacer el pago de la licencia en el costo de promoción??

  • VincentJay
    Replied on December 6, 2019 at 3:23 PM

    Yup, you need to downgrade your account back to the free plan by following this guide: https://www.jotform.com/help/341-How-to-Cancel-a-Subscription-and-Downgrade-Back-to-Free

    After that, you need to wait on December 13th to upgrade your account with the discounted price.

    We can also immediately downgrade your account now so you can upgrade it with the discounted price.

    Let us know how do you want to proceed. Thank you.