Signature Box not working on some of my users

  • Profile Image
    NikiLitts
    Asked on April 18, 2013 at 09:06 AM

    Hello again,

    We have created MANY forms since I last requested assistance (which was answered promptly and the content solved my issues, Thank you!)

    We are still trying to figure out the signature box. We have it on many of our forms now (Residential Utility Application) and some of my folks cannot get the box to work. It works fine on my computer. Why is this? And how do I fix this when we distribute to our citizens?

    Also, the image is often blocked and we just get a box with a red X in it.

    Thank you,

    Niki Litts

  • Profile Image
    Welvin
    Answered on April 18, 2013 at 12:12 PM

    Hi Nikki,

    Thanks for contacting us. Have you embedded this forms into your web pages? You may consider using our iframe method as advice by my colleague on this thread. An issue like that is sometimes caused by script conflicts. Iframe method will prevent conflicting issues with your web scripts and the form script tags.

    Please try that and let us know for the results.

     

    Thanks