Account suspended

  • Sam Johnson
    Asked on December 8, 2019 at 3:19 PM

    Hello


    Why has my account been suspended? I need access asap.


    Cheers

    Sam


  • VincentJay
    Replied on December 8, 2019 at 3:53 PM

    Your account got suspended. Upon checking your account, you do not have any forms that violate our terms of use.

    I activated your account immediately so you can start creating forms.

    Thank you.

  • Sam Johnson
    Replied on December 8, 2019 at 4:50 PM
    Thanks for that.
    Can you please explain now why when I put my details in then press login nothing happens?
    Please note our address and contact details have changed.
    Address: 48a Kinross Street, Blenheim
    Phone: 03 928 4851
    Kind Regards,
    [cid:image001.png@01D5AE78.76016890]
    ...
  • Girish JotForm Support
    Replied on December 8, 2019 at 6:19 PM

    You account is active and in good standing. Please clear your browser cache or log in from an incognito browser window using your username "Sj****195".

  • Queeny
    Replied on December 8, 2019 at 9:07 PM

    Hi I can't log in to my account too.  Can you look into it?
  • Girish JotForm Support
    Replied on December 8, 2019 at 10:32 PM

    Hello @Queeny,

    Your query/concern has been moved to a new thread and will be answered shortly. Here is the new thread link: https://www.jotform.com/answers/2071604