My account has suspended. Could you please help?

  • nicolecheung
    Asked on December 8, 2019 at 10:20 PM

    My account is blocked. Could you pls help reactive as soon as possible?

  • BJoanna
    Replied on December 9, 2019 at 2:42 AM

    To which account is your issue related to? I checked your IP address and I found 3 accounts. 

    The email address you used to report your issue is connected to the account wingtungnicole. This account is deleted. 

    I also found an account modernterminals which is active. 

    There is also an account nicolecheung. This account was autosuspended by our system because you did not verify your account email address. I activated this account and re-sent the verification email. Please verify the account email address. 

  • BJoanna
    Replied on December 9, 2019 at 3:57 AM

    We can delete your other account, but you will need to make the request from that account. 

    You can also delete the account from your end. 

    How to Delete My Account?