Unable to complete a second form

  • Profile Image
    surfcity
    Asked on April 18, 2013 at 02:18 PM

    I have a client who filled out her own form and is now trying to fill out a form for her young daughter. However, she sent me the following email message:

    --------------------------------------------------------------------------------------------------------------------------------------------

    Michelle,

    I get this message when I try to submit Michaela's form:
    Sorry! Only one entry is allowed.
    Multiple submissions are disabled for this form.
    --------------------------------------------------------------------------------------------------------------------------------------------
    What is the hang-up with the form entry? I have had several people fill out forms for themselves and a child, but this is the first I've heard of the problem. The mom's fiance (Mark G...) also needs to complete the form for himself and his own 3 children, but I'm wondering if he is encountering the same issue.
    According to my Preferences, there are no submission limits:
    Submission LimitLimit the number of submissions
    (e.g. 1,2,3,etc...)
    No Limit
    Please advise as soon as possible. I am trying to hold their reservations this afternoon.
    Thanks, Michelle
  • Profile Image
    sidharth_kch
    Answered on April 18, 2013 at 02:44 PM

    @surfcity

    I checked your form and see that you set the "Unique Submission" to "Loose Check". This is preventing the user from doing multiple submissions.

    Please go to "Preferences" >> "Form Limits" and change the Unique Submission to "No Check" and that should solve your issue.

    Let us know if you need further assistance.

    Thanks,

    Sidharth

  • Profile Image
    surfcity
    Answered on April 18, 2013 at 02:59 PM
    Thanks, I'm on it.
    Michelle
    714-335-9276 or 714-983-6192
    Surf City Cruise and Travel
    9114 Adams Avenue #133
    Huntington Beach, CA 92646
    michelle@surfcitycruisesandtravel.comNEED A RIDE FOR YOUR UPCOMING BUSINESS OR LEISURE TRIP? Click HERE for SuperShuttle's shared or exclusive van transfers (for up to 9 passengers). Click HERE for Execucar's private sedan service (for up to 3 passengers)!CST#2106060-40

    Date: Thu, 18 Apr 2013 14:44:35 -0400
    To: michelle@surfcitycruisesandtravel.com
    Subject: Re: Unable to complete a second form
  • Profile Image
    sidharth_kch
    Answered on April 18, 2013 at 03:03 PM

    @surfcity

     

    Should you have any questions please feel free to contact us.

    Thanks,

    Sidharth