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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Paypal payment errors

    Asked by Mpineyro on April 07, 2011 at 01:25 PM

    IT seems as if a number of my customers aren't able to finalize payments through Paypal on my form. Some payments do not clear in my paypal account and stay as "pending submissions".


    Any way I can fix this issue?

    Page URL:

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    JotForm Support

    Answered by liyam on April 07, 2011 at 01:47 PM


    Can you confirm to us that these submissions that are stuck in "pending submissions" page were able to pay via Paypal? Were you able to receive an email notification from Paypal as well that someone sent you payment?


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    Answered by Mpineyro on April 07, 2011 at 02:28 PM

    I didn't receive anything from paypal. They are reporting that the form hangs before getting through to paypal. I can't reproduce the error. I just now that I have some payments going through and some stuck in pending with no payment in my paypal account.

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    JotForm Support

    Answered by liyam on April 07, 2011 at 02:52 PM

    If you did not receive payment notice from paypal, this means that the person who tried to fill up your form did not actually push the payment to your paypal account.

    I checked your page and saw that it's working fine.  Only that I figured the reason why it hangs up somewhere is because it's taking a while for your youtube music to download to my PC and this is causing somehow for the form to hang up and not continue to redirect to Paypal.

    Hope this helps.