What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I cannot cancel my professional acct. It is not accepting my username and password!

    Asked by rrusso53 on April 07, 2011 at 01:53 PM
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    JotForm Support

    Answered by liyam on April 07, 2011 at 02:36 PM


    You have paid Your JotForm subscription using our payment gateway, Plimus.  Your Plimus username is a long string of numbers from the original plimus email you received when you paid for JotForm. 

    Note: This is not the same as your Jotform username/password.

    Enter it on the link below and enter the email address used in email.  https://secure.plimus.com/jsp/forgot_password.jsp??designId=1.  That will reset your password and you can then login there and cancel your subscription.

    If you cannot do that, we can cancel your payment subscription for you.

    Please let us know if you are firm on your decision to cancel and you would like us to do it for you.


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    Answered by allanftd on April 07, 2011 at 02:56 PM

    Hi rrusso53,

    We are sorry to see you leave JotForm. May we know the reason why?

    Please do not use your JotForm username and password when logging in to the Plimus website. Your Plimus username is the long string of numbers from the original plimus email you received when you paid for your JotForm account. In case you forgot your Plimus password, please reset your password here or visit their Customer Support page.

    Thank you for using JotForm and we hope to see you again soon.