Suddenly getting a reCAPTCHA error on my form

  • southcreekfoxhounds
    Asked on December 9, 2019 at 6:45 PM

    When you first go to the page with the form on it, everything looks correct and the reCAPTCHA field/box looks the way it is supposed to.  When you start filling out the form the reCAPTCHA field/box changes and the following error message is displayed in the field area.

    Could not connect to the reCAPTCHA service.

    Please check your internet connection and reload to get a reCAPTCHA challenge.

     

    This error occurs on different browsers both on a computer and phones, and there isn't an issue with my internet.  How can I fix this?  

    Jotform Thread 2073074 Screenshot
  • Jed_C
    Replied on December 10, 2019 at 12:30 AM

    Are you able to replicate this on your end? I've tried submitting your form and wasn't able to replicate this. Although we have reported this to our L2 team, we haven't been able to replicate the issue.

    One thing in common that we noticed is that forms that encounter this has the thank you redirect option. Can you please try disabling the thank you page and use Jotform's thank you page and see if you can still replicate the captcha error?

    Looking forward for your response. 

  • southcreekfoxhounds
    Replied on December 10, 2019 at 12:48 PM

    I replied back via email eariler this morning, but I think I have fixed the issue in the meantime, at least it appears fixed.  It looks like the way the form was added to the website was causing the error.  The web site is a Wordpress site, so I used the 3rd party integration and added it to the page via the embed. 

    I deleted that version and added the form via <script> and when testing the form I did not encounter the reCAPTCHA error message. 

  • jonathan
    Replied on December 10, 2019 at 4:45 PM

    Thank you for taking the time updating us on the status and letting us know all is good now.

    Contact us anytime should you require assistance again.


    Best