Square Payment integration error message flashes on the screen but does not stay.

  • plungefetish1
    Asked on December 9, 2019 at 7:30 PM

    If a purchaser enters the security code incorrectly and then presses the submit button on my form an error message flashes on the screen for a second but does not stay long enough for the purchaser to read the message .  

    I have set up a clone of the live form and placed the payment integration into sandbox mode so that you can test it to see the problem. 

    https://form.jotform.com/193427469433163

  • Jed_C
    Replied on December 10, 2019 at 1:44 AM

    Are you referring to the error above or below like in my sample screenshot. Both error is visible when I submitted an incorrect Security Code.

    May I know what browser are you using? Kindly send us a screen recording so we can see how it looks from your end.

    1575960075Plunge Booking Form   Google C Screenshot 10

    Looking forward for your response. 

  • plungefetish1
    Replied on December 10, 2019 at 10:07 PM

    The URL I gave you earlier was for a test version of the form which is hosted on the jotform site.  The test version on the jotform site does not flash the error message   


    Here is the URL for the embedded form.

    https://www.plungefetish.com/rates.php


  • Jed_C
    Replied on December 11, 2019 at 12:07 AM

    I'm unable to proceed because it requires an actual payment.

    1576040786Payment Error   Google Chrome Screenshot 10

    Are you able to record your screen so we can see how it looks from your end?

    Looking forward for your response. 

  • Jed_C
    Replied on December 11, 2019 at 1:39 AM

    I was able to replicate it. The error that disappears quickly has something to do with your condition. I tried disabling all conditions and this behavior is not occurring. 

    I'll review your form condition and see what's causing this. I'll get back to you once I found the issue. 

    1576046254square security code Screenshot 10

  • Jed_C
    Replied on December 12, 2019 at 2:47 AM

    Disabling Condition #28, 29, 32 resolves the issue. However, I haven't found the cause on why Conditions 28, 29, 32 causing the payment error to quickly hide. I noticed that all three conditions needs to be disabled so the behavior you are reporting doesn't occur. If one of them is enabled then the issue occurs.

    Still investigating on the cause. 

    1576136757The Easiest Online Form Builde Screenshot 10