How to Cancel my premium but keep the free level

  • Profile Image
    rrusso53
    Asked on April 07, 2011 at 02:45 PM

      I tried to cancel the Premium billing in my account settings but it"s saying my user/pass incorrect.  I want to keep the account on the Free level, just cancel the Premium billing for now.  Account username is"rrusso53"

  • Profile Image
    liyam
    Answered on April 07, 2011 at 03:06 PM

    Hello,

    I have already canceled your subscription for you. You will not be charged again. Your account will stay Premium until the time you have paid for expires. You are scheduled for downgrade on April 22, 2011.

    Thank you for using JotForm!