What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How to Cancel my premium but keep the free level

    Asked by rrusso53 on April 07, 2011 at 02:45 PM

      I tried to cancel the Premium billing in my account settings but it"s saying my user/pass incorrect.  I want to keep the account on the Free level, just cancel the Premium billing for now.  Account username is"rrusso53"

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    JotForm Support

    Answered by liyam on April 07, 2011 at 03:06 PM


    I have already canceled your subscription for you. You will not be charged again. Your account will stay Premium until the time you have paid for expires. You are scheduled for downgrade on April 22, 2011.

    Thank you for using JotForm!