Form automatically disabled due to suspected phishing

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    Asked on April 18, 2013 at 11:47 PM


    I have created this form but for some reason when I then share the link and try to complete it it says that the form has been disabled because the form has not passed status check.

    How do I fix this??

    Also I just tried to log back into my account and it also keeps suspending my accounts. Could you also please fix this.

    Thank you.


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    Answered on April 19, 2013 at 04:17 AM

    Hi Alea,

    Thanks for contacting us. You have been suspended because our System Automatic Phishing Detector have found your form to be used for Phishing Activity. It is used to ask for Password, and we strictly do not allow this on forms.

    The password field has trigger our system to Auto Suspend your account so I suggest you to modify the form.

    May we know what's the use of the password field on the form?

    I have reactivated your account.



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    Answered on April 24, 2013 at 11:52 PM

    Thank you. The form is being used to a research study and my participants are given a password that they need to enter so that I know it is coming from them. Can I use that word now or will I need to use another word. 

    Thank you. 

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    Answered on April 25, 2013 at 12:12 AM

    Let  me explain you that phishers will use our Form builder to make forms to catch passwords or credit card sensitive information into plain unlabeled text fields which are usually made on untitled forms , and this behavior violates our Terms of use.

    Fighting with real phishers is an everyday task and cannot be manually done. We ought to control this in order to be compliant with Internet Regulations, otherwise our site might penalized as it was back in February ,2012 due to phishing forms stored into our servers.

    So , in order to control phishers we have implemented this system as we have millions of forms already hosted by our servers

    I have unsuspended your account, but I would recommend you the following in order to prevent further suspensions:

    -Do not create password fields in any form or do not create a login form
    -Do not to leave untitled or unused forms (with unlabeled fields, or with no fields at all)  .

    -Upgrade to Paid subscription:  Our paid customers will not be automatically suspended, we have a dedicated team to review paid customers . However,  if  we determine that a form belongs to a real "paid" phisher, we will not suspend that account immediately, we will rather send an email message asking for the purpose of the form, before deciding to suspend it

    Otherwise I cannot assure you this will not happen again