My excel and CSV forms appear to be encrypted.

  • childsmd
    Answered on December 10, 2019 09:26 AM

    My excel and CSV forms appear to be encrypted. The data looks like "dlfj4j5l46kljyklr4" as opposed to the actual input data.

    What can be done to correct this? I have a Silver plan.

  • Richie JotForm Support
    Answered on December 10, 2019 10:25 AM

    I have checked your form 93385760787171 and it seems to be encrypted.

    My excel and CSV forms appear to be encrypted Screenshot 20

    You would need to use your private key to view the encrypted submission data.

    Guide:https://www.jotform.com/help/344-Encrypted-Forms-and-How-to-Use-Them