Using the Save and Continue Later feature

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    Asked on December 10, 2019 at 05:13 PM

    I've enable the save feature in options for my form. I tested out the form and it sends the link to re-visit the form to my account email.

    Why does it assume the user filling out the form is the JotForm account holder? How do I change it so it asks for the user's email to save their work?

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    Answered on December 11, 2019 at 01:48 AM

    By default, it will take the email address of the account currently logged in. If you login to your account and try to fill out the form, it will use the email address of your account to send the reset link. You can also log out by clicking on the profile icon at the top right corner and enter the email address manually.

    1576046883Potable Water Hauler Applicati

    But, it will not show your account when the users submitting the form. Please log out from your account or open the form in an incognito window to see the difference.

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    Answered on December 11, 2019 at 10:36 AM

    Thank you! This seems to be an easy save option for the user. Your support forums suggest a 24 our submission deadline exists for this option - is this still the case?

    Support forums outline a two-form 'session parameter' option for long-term saving. Is this still a necessary process?

  • Profile Image
    Answered on December 11, 2019 at 12:33 PM

    Not necessary, the session will last up to 3 months, you can view that in the Incomplete Submissions dashboard:


    Let us know if you need more help.

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    Answered on December 11, 2019 at 03:04 PM

    Thank you!