Forms not saving

  • ITWADMIN
    Asked on December 11, 2019 at 9:58 AM

    I have our administrative timesheet and massage & training timesheets (both considered form 2) linked to Timesheet (form 1).

    Unfortunately, I have followed all the instructions but the form 2 is not saving after clicking next. We have to always restart from the beginning. What am I missing?

  • Kiran Support Team Lead
    Replied on December 11, 2019 at 11:47 AM

    I have checked the autoresponder email in the first form and see that the links are provided with the session variable which is why the form is not being saved.

    157608245620191211 220741 Screenshot 10

    However, it is no longer required to create two forms and create a session separately. When you enable the Continue Forms later option in the second form, the Save button shall automatically displayed on the form and the user should be able to save the form and get the session link in the email provided. 

    157608273420191211 221509 Screenshot 21

    Please check the second form using the direct URL and see how it works.

    157608283320191211 221618 Screenshot 32

    Hope this information helps! 

  • ITWADMIN
    Replied on December 11, 2019 at 12:53 PM

    Thank you but I'm not sure how the continue forms later works. I enabled the feature, but when I tested it, the form closed and I did not receive anything notifying me of how to return to the form to continue. What else needs to be done to have this feature work without using form 1 and form 2?

  • ITWADMIN
    Replied on December 11, 2019 at 1:01 PM

    Also, after researching more, it seems like the instructions from jot form states you can only use the save and continue later when using card forms. And after checking my form 1, it in fact does have the ?session= extension and it's still not working.

  • Mike_G JotForm Support
    Replied on December 11, 2019 at 5:47 PM

    Here's is where you can configure the Continue Forms Later of your form.

    1576104052zt17 40 01 Screenshot 10

    If your respondents choose to save their forms to continue later,

    1576104123zt17 41 29 Screenshot 21

    they will be prompted to enter the email address where they would want to have Continue Link to be sent. Notice that there is also an option to just get the shareable link and save it somewhere else they want to.

    1576104179zt17 41 12 Screenshot 32

    The screenshot below shows a sample of the email that your respondents will receive.

    1576104353zt17 44 17 Screenshot 43

    Feel free to let us know if you have any further questions.

  • ITWADMIN
    Replied on December 12, 2019 at 8:13 AM

    I'm sorry but maybe I wasn't clear. As my question was stated, I have already configured the form as you have shown and the user had no prompts to enter an email and save the form. Can you let me know why?

  • Ivaylo JotForm Support
    Replied on December 12, 2019 at 8:54 AM

    Which specific form are you referring to?

    I checked the following form: 193425663377164. I clicked on the Save button and the window appeared successfully. Please refer to the attachment.

    Do you mean that you do not see this window?

    We will wait for your response.

    1576158582chrome yktoNn4UhT Screenshot 10

  • ITWADMIN
    Replied on December 12, 2019 at 1:27 PM

    Correct. When we pull up the form as a user, the save button does not appear.

  • ITWADMIN
    Replied on December 12, 2019 at 1:50 PM
    nevermind. It is now appearing. Maybe it just needed to reload. Thank you
    for your help :)
    ...
  • Ivaylo JotForm Support
    Replied on December 12, 2019 at 3:05 PM

    We are glad that it is working now fine for you.

    If you have any other questions or concerns, please do not hesitate to contact us again.