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  • Profile Image

    Files will not upload to Dropbox, automatically fails.

    Asked by goCCGMTOBK on April 19, 2013 at 03:58 PM

    I am trying to test this Jotform and Dropbox integrated form and the PDF sends but the files will not upload no matter file type or size.

    http://jotform.us/form/31086483049154

    Page URL:
    http://jotform.us/form/31086483049154

    dropbox JotForm size file type
  • Profile Image
    JotForm Support

    Answered by jonathan on April 19, 2013 at 04:45 PM

    Hi,

    I could not seem to reproduce this issue.

    I tried it using a clone of your form. Below are the screens when I tested it.

    This is when I submitted the form. Please note the uploaded file "Penguin.jpg"

    After submission, I checked my dropbox account.

    You see the form name was automatically added in my dropbox folder

     

    When I open the form dropbox folder, it has all the appropriate uploaded file (Penguin.jpg and the pdf report file)

     

    ---

    One thing I noticed about your form, is that the upload field is not set to required field.

    This means that your form can be submitted anytime without any uploaded files on it. This can be also a reason for empty uploaded file to dropbox.

    Please try updating the form. Make the upload field required, then remove and re-integrate dropbox integration.

    Inform us if the issue persists after doing all this changes/updates.

    Thanks.

  • Profile Image

    Answered by goCCGMTOBK on April 19, 2013 at 04:54 PM

    I made the field required, removed the integration and reapplied it. The problem still persists with the files not uploading. I select a file, it fails to upload and if I click submit anyway it continues with the submission with the files not attached.

  • Profile Image
    JotForm Support

    Answered by jonathan on April 19, 2013 at 05:00 PM

    The problem still persists with the files not uploading. I select a file, it fails to upload and if I click submit anyway

    Can you please clarify this underlined statement part...

    Are you saying that when you use the upload field button, it already fails uploading the file? If this process fails already, it is highly possible that the submission will also fails in transferring the file to dropbox account.

    Please describe the type and size of file you were testing.

    Thanks.

  • Profile Image

    Answered by goCCGMTOBK on April 19, 2013 at 05:03 PM

    When I select the upload field button, then select a file to upload it acts like its uploading then fails. I am testing it uploading jpgs less than 1mb.

  • Profile Image

    Answered by goCCGMTOBK on April 19, 2013 at 05:10 PM

    I have noticed that if I use the form on Internet Explorer (yuck) rather than Google Chrome it works. I can't find any information about fixing Google Chrome to see in this works. My browsers and everything is up to date.

  • Profile Image
    JotForm Support

    Answered by jonathan on April 19, 2013 at 05:41 PM

    Hi,

    Can please perhaps try clearing your other browser cache. Perhaps it would make the difference.

    You may use this article as guide http://support.google.com/accounts/bin/answer.py?hl=en&answer=32050

    After all the clearing, close the browser, then re-logged in to JotForm, then test the form again.

    Will await your updates.

    Thanks.

  • Profile Image

    Answered by goCCGMTOBK on April 19, 2013 at 05:45 PM

    I have tried it with the same result. I have moved on to my back up plan and am using another service. Thanks.

  • Profile Image
    JotForm Support

    Answered by jonathan on April 19, 2013 at 05:52 PM

    OK. I understand.

    But since I could not reproduced the problem yet, I could not really elevate it to our next level support to investigate further what could have happen to your form.

    Another suggestion I hope you can try is to try another domain for the URL.

    If you can, can you please still try between this two URL

    http://www.jotform.us/form/31086483049154

    and

    http://www.jotform.com/31086483049154

    It is possible, to be domain related also.

     

    Thanks you for understanding.