- thebrucecookAsked on April 19, 2013 at 04:53 PM
Not sure if you are aware of this, but I just added the signature box as a required field on one of my forms. After receiving a few forms with a png signature file attached, I received one without an attachment. I was confused how this could happen since it is a required field on the form, so I played around with the form and discovered you could simply click your mouse once within the box boundries, hit the submit button and the form would accept the submission without a signature and without a png file attached.
Not that big of problem on my particular form, but might be for an important legal form. Thought you'd like to know.
- JotForm SupportjonathanAnswered on April 19, 2013 at 05:15 PM
Thank you for this information. I was able to duplicate what you just described.
When I did this (please refer to image below), I was able to submit your form. And in the submissions page, the submissions appears like it is empty (can't find that small dot)
I will elevate this to our next level support so that it can addressed to immediately.
We will notify you once an update is available.
- JotForm FounderaytekinAnswered on April 22, 2013 at 03:39 AM
We will open a feature request to detect "too small signatures" but I think this is one of those issues that needs to be manually checked by you. The client can just draw a line or a stickman. You should look at the submissions and if the signature does not look right delete the submission.
- thebrucecookAnswered on April 22, 2013 at 07:29 AM
I am in the hospitality business and customer service is a priority. I don't think making my customer resign a form multiple times enhances that. (That sounds like a government solution not a private enterprise solution!!) Let's find a way to make this work correctly the first time so myr customers are not inconvenienced and your customers (me) are not inconvenienced.
- JotForm SupportEltonCrisAnswered on April 22, 2013 at 11:45 AM
Thanks for your reply. This is already in the feature request list, FYI.
So I played around with the form and discovered you could simply click your mouse once within the box boundries, hit the submit button and the form would accept the submission without a signature and without a png file attached.
Let me also add my point of view, actually the user can easily bypass the signature field if they tend to. Also, why would a user write dots or a non-signature if they'll submit a legal information? I don't mean to be indecent but this is more of taken cared by you other than making an automation to check it's content. Signature is important so it needs a little time for a manual review. If the user doesn't write a signature, then I guess he doesn't deserved a good response?
Here's my test so far, writing valid signatures outside the box isn't a problem unless you intentionally write dots.
We'll wait your feedback. Thank you!
- thebrucecookAnswered on April 22, 2013 at 11:57 AMSubstitute the word "customer" for the word "user." All my potential
customers, who keep me, and by extension, you in business, deserve a good
Bruce Cook, CPA
PO Box 341312
Austin, TX 78734
Lake Travis Tree Lodge
Discount Business Brokers USA
Third Rock Tours
*The best way to cheer yourself up it to try to cheer somebody else up.
- thebrucecookAnswered on May 08, 2013 at 08:56 AM
Has anyone else, preferrable someone who knows what customer service means, found a work around for this problem?
Jotform's suggestion that my "users" (i.e. my customers) don't deserve a response if they don't sign the form correctly isn't workable in the real world. I'm running a small bed and breakfast, so these "users" are my guests and I cannot afford to drive them away because they won't conform to jotform.
I changed the instructions for the box to state in all caps not to release your mouse once your start drwaing your name - didn't work. Nearly 100% of my "users" (guests) are not getting it filled correctly.
the only solution I can think of that actually is workable is to just remove the feature from my form and that sort of defeats the purpose of it, doesn't it?
I'm really disappointed with Jotform's response, basically saying there's nothing wrong with their form, it's my customers who are stupid. That is not a solution - it's a cop out.
- JotForm SupportWelvinAnswered on May 08, 2013 at 12:13 PM
A ticket about this concern is already created. Although, the priority of that ticket is set to medium.
A workaround I can offer for this is to add a few "notes" using our "Free Text HTML" field under Power Tools. Put this field above the e-Signature field. Put some notes like "Your signature is important mainly because......."
- thebrucecookAnswered on May 25, 2013 at 08:56 AM
Tried your suggestion but it doesn't work, nor do any of the other "workarounds" you've proposed, so I have removed the signature box from my forms. Please let me know when you fix the problem so that it works properly and I can reinstall it on my forms.
- pinoytechAnswered on May 25, 2013 at 12:06 PM
We'll inform you immediately as soon as this issue sorted out. We thank you for your cooperation and your patience.
Have a nice day!