What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    I am not receiving emails from Jotform

    Asked by kmf418 on April 20, 2013 at 01:33 AM

    I have created a number of forms, but no matter what I do, I am unable to recive emails of filled out forms. Can someone please help me with this.

    Page URL:

  • Profile Image
    JotForm Support

    Answered by Welvin on April 20, 2013 at 07:49 AM


    It's because your email address is in our bounce list, for this reason:

    5.3.0 - Other mail system problem 554 - Message not allowed. -[PH01] Emal not accepted for policy reason. 

    Your email is in our bounce list also because your form don't have any Sender Details settings. Please kindly check and make sure to add Sender Name and Email. I suggest you to use noreply@jotform.com as your Form Sender Email, set it up like this one;

    Please check this guide for more information and solutions: How To Setup Email Alerts To Prevent Bouncing Issues


  • Profile Image
    JotForm Support

    Answered by Welvin on April 20, 2013 at 07:53 AM

    By the way, I've remove your email address from the said list. Please kindly follow the solution given to avoid this from happening again.

    Follow this guide on checking your form notification settings: Finding out E-Mail Address Used for Submission Notifications.


  • Profile Image

    Answered by kmf418 on April 20, 2013 at 02:20 PM
    Thank you,
    Your solution worked perfectly. Greatly appreciated.
  • Profile Image

    Answered by sidharth_kch on April 20, 2013 at 02:22 PM


    Glad to know that.

    Should you have any questions please feel free to contact us.



  • Profile Image

    Answered by chaz king  on March 20, 2015 at 04:19 PM

    I too am not receiving emails from my contact form to my email address.  Can you help me out? 



  • Profile Image
    JotForm Support

    Answered by Kiran on March 20, 2015 at 06:44 PM

    Hello Chaz,

    Your query shall be answered on a separate thread shortly.


    Thank you!

  • Profile Image

    Answered by astrororo on August 28, 2015 at 04:18 PM


    is my email address in your bounce list too? Because I'm not receiving forms submissions from JotForm any more since August 25

    I don't know if you'll reply, but I keep my fingers crossed