My form was suspended

  • Profile Image
    Asked on April 20, 2013 at 05:19 AM


    This message that appears when I try to login as Shelektronik with pass Shelektron1k.

    "Due to terms of use violation, your account has been suspended.

    It was suspected to be used for phishing. If you think this is a mistake please contact us to resolve this issue."


    And this is what I get when try to reset my pass to

     "No user with this email address or username has been found."


    Please help as soon as possible


    thank you!

  • Profile Image
    Answered on April 20, 2013 at 08:19 AM


    Your account was suspended that's why you can't get in. I have now re-activated your account since I don't find any suspicious with your forms. You should be able to login by now.

    Our apologies for the inconveniences caused.

  • Profile Image
    Answered on April 20, 2013 at 03:54 PM

    plesase fix the problem for ever! its not at first time...Before the same message appeared, when I was importing the forms. but now I dont import anything, and it appears again. and Im sure it was not suspended. I like Jotform, I dont want to look for another platform just baceuse of small problem. wait for your answer. regards!

  • Profile Image
    Answered on April 20, 2013 at 08:51 PM


    Hi, we apologize if you found this quite inconvinient on your end.

    But perhaps if we can describe more to you, in simplest way, why the automated Phishing System is quite strict and on which area/component it is quite strict about -- then, you will perhaps understand us and give more consideration.

    I'll mention some scenario why it could have happen in your account.

    As you mentioned already, importing forms will have possibility of getting auotsuspended form. This is because some imported forms have elements that could be considered by the system as components for phishing (like username/emails/password fields combinations)

    Non-properly named forms are also possible to be autosuspended. Because unamed or non-properly name forms are usually done hurriedly for purposes that are not good. If forms are loosely named as Title Me, or Test or does not have name at all... this form will be filtered by the Phishing system.


    There are still several reasons why a form can be autosuspended. What I have just mentioned is only the possible cause that occur in your account.

    Thank you for understanding.

    Please feel free to contact us anytime should you have any other concerns with your account and forms.