What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My form was suspended

    Asked by ALI on April 20, 2013 at 05:19 AM

    Hello,

    This message that appears when I try to login as Shelektronik with pass Shelektron1k.

    "Due to terms of use violation, your account has been suspended.

    It was suspected to be used for phishing. If you think this is a mistake please contact us to resolve this issue."

     

    And this is what I get when try to reset my pass to ashikhizada@gmail.com

     "No user with this email address or username has been found."

     

    Please help as soon as possible

     

    thank you!

    Page URL:
    http://s443393264.online.de/presta0/

    problem email message hello
  • Profile Image
    JotForm Support

    Answered by EltonCris on April 20, 2013 at 08:19 AM

    Hi,

    Your account was suspended that's why you can't get in. I have now re-activated your account since I don't find any suspicious with your forms. You should be able to login by now.

    Our apologies for the inconveniences caused.

  • Profile Image

    Answered by Shelektronik on April 20, 2013 at 03:54 PM

    plesase fix the problem for ever! its not at first time...Before the same message appeared, when I was importing the forms. but now I dont import anything, and it appears again. and Im sure it was not suspended. I like Jotform, I dont want to look for another platform just baceuse of small problem. wait for your answer. regards!

  • Profile Image
    JotForm Support

    Answered by jonathan on April 20, 2013 at 08:51 PM

    @Shelektronik

    Hi, we apologize if you found this quite inconvinient on your end.

    But perhaps if we can describe more to you, in simplest way, why the automated Phishing System is quite strict and on which area/component it is quite strict about -- then, you will perhaps understand us and give more consideration.

    I'll mention some scenario why it could have happen in your account.

    As you mentioned already, importing forms will have possibility of getting auotsuspended form. This is because some imported forms have elements that could be considered by the system as components for phishing (like username/emails/password fields combinations)

    Non-properly named forms are also possible to be autosuspended. Because unamed or non-properly name forms are usually done hurriedly for purposes that are not good. If forms are loosely named as Title Me, or Test or does not have name at all... this form will be filtered by the Phishing system.

     

    There are still several reasons why a form can be autosuspended. What I have just mentioned is only the possible cause that occur in your account.

    Thank you for understanding.

    Please feel free to contact us anytime should you have any other concerns with your account and forms.

     

    Regards,