What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    can i cancel the fee service at anytime?

    Asked by Nicole Recker on April 07, 2011 at 10:39 PM

    I am looking to use the form for one month, but think i will need more upload capabilities.  Do I need to go ahead and buy the plan or can my account be ugraded immediately when I use over the GB storage for submissions?  Also, can the fee based plan be cancelled at any time?




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    JotForm Support

    Answered by liyam on April 08, 2011 at 01:56 AM

    Hello Nicole,

    Yes, you can cancel your subscription anytime and resubscribe anytime as well. 

    JotForm will send you an email notification once your account is nearing the limit quota for the month, this way you are given a heads-up to decide if you wish to upgrade your account or not.

    Once you cancel your subscription, your account will remain Premium/Professional until the time you have paid for expires.  You may resubscribe once again if you feel like your form will require more capacity than your usual submissions traffic. 

    Hope this helps.