Our jotform has been blocked. Help!

Hi
Our jotform has been blocked- we need it to run core school functions e.g. Child Protection.
We need it back up asap.
Can I talk to someone please?
Thanks
Colm

As we check your account, it is active, holding Silver subscription plan and good in standing. If you have forgotten your account password, you may request for a password reset from the login screen so that the password reset link will be sent to the account registered email address. 

Thank you!

Hi
Thanks for your response.
None of our users can log in.
This is what we can see:
[cid:3725afe4-6ea8-4e06-a3b7-2609979a720c]
We need your help.
thanks
Colm
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Unfortunately we are unable to see the screenshot you have shared. I would suggest you to please share the screenshot again and we will take a look. Please note that we cannot receive file attachment and the following guide should help you how to upload image in forum post: https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum

We will wait for your response.

Hi
We have a Parent Teacher meeting this evening and we can not see which rooms our parents are in.
We need jotform to be reactivated now.
Colm
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Can you please share your IP address so that we can check if its blocked?

To post a screenshot in the thread, kindly follow this guide:-How-to-add-screenshots-images-to-questions-to-the-support-forum

Hi
I can not see any links that are sent, as the message reads: 'Looks like your IP address has been banned...
Our automatic phishing prevention system has suspended your account due to a possible phishing attempt in your form(s).
I've included a screenshot below, but that's what the message reads.
Thanks
Colm
[cid:912210a0-1f78-49ad-abb0-85b85579bf15]
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[cid:03140273-1a5b-4af8-be85-d922999f02bb]
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We can't see your screenshot. Please note that the files attached to an email will not be shown here on the forum. You need to open this thread and upload your screenshot. 

I saw that you have several sub accounts, so I checked your domain in our system and I found one suspended account. The username of this account is LevelsOp. Your other sub-accounts are sharing the same IP address as the suspended account and because of that, they were not able to log in. I whitelisted that IP address. Your other sub account users should be able to log in now. 

Thanks - all good
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