- rafa3000Asked on April 20, 2013 at 08:41 AM
I write because we are constantly receiving forms with missing filds (although they are mandatory).
You can see in the list of forms sent to us, a large quatity of them that have missing fields, including some that directly, have missing pieces of the form.
The proper functioning of this is of vital importance to us, because by this form, the people sign-on to a national event and, through it, they send proof of money deposit in banks.
Thank you very much for understanding our situation and were waiting for an answer to help us overcome this situation.
- sidharth_kchAnswered on April 20, 2013 at 10:19 AM
I checked that i was able to submit the form without providing an data in your matrix field.
Please go to your Matrix preferences and under required property please select the appropriate validation for your matrix field.
Let us know if this works for you.
- rafa3000Answered on April 20, 2013 at 10:33 AM
All the matrix fields are optional. These fields make references to dinners or excursions that people can go or not.
We get completely empty forms and some that directly have missing pieces
This is a link to all the submissions
If you see in the page 10, the image file field is missing (although it is mandatory)
The form in page 14 is completely empty.
The matrix fields MUST always have some kind of validation?
Thanks a lot for your help!
- rafa3000Answered on April 20, 2013 at 10:35 AM
Sorry for my English of Google Translate ;o)
- sidharth_kchAnswered on April 20, 2013 at 10:41 AM
Can you please let us know where you have embedded your form? This will help us investigate your issue.
- sidharth_kchAnswered on April 20, 2013 at 11:35 AM
I checked your form and dont see any reason how the form can be submitted without the required fields filled.
- rafa3000Answered on April 20, 2013 at 11:53 AM
In ALL my browsers (IE8, 9, 10, Firefox, Chrome, iOS & Android) I can't send without filling the required fields.
- sidharth_kchAnswered on April 20, 2013 at 12:00 PM
- rms1985Answered on April 20, 2013 at 02:07 PM
- sidharth_kchAnswered on April 20, 2013 at 02:51 PM
As far as i can remember, you can use <noscript> ... </noscript> tag to display information if the browser doesn't support client side scripting.
I will try to work on this but it would take me a little while to provide a working solution around this. I am sure a google search will give you a lot of options :)
- rafa3000Answered on April 23, 2013 at 10:41 AM
The problem is back, and in a bad way.
The Image file field is mandatory (checked), but the last forms, some go with the image and not others.
Here are are the submissions:
As you can see en pages 32, 26 and 24, the form is truncated.
Can you help me? Is VERY important that the form comes complete!
- JotForm SupportWelvinAnswered on April 23, 2013 at 12:46 PM
Please consider re-embedding your form using our iframe method: How to Get Form iFrame Codes.
Then continue to monitor your form and let us know if that will happen again.
- rafa3000Answered on April 23, 2013 at 12:52 PM
Added iframe code.
Let us pray ;o)
- JotForm SupportWelvinAnswered on April 23, 2013 at 01:17 PM
Please consider adding the noscript code. That will help as well.
- rafa3000Answered on April 23, 2013 at 01:24 PM
- JotForm SupportWelvinAnswered on April 23, 2013 at 01:57 PM
Great!! I'm hoping that this methods help.
- rafa3000Answered on April 26, 2013 at 01:55 PM
Still isn't working.
See in the last page:
...the JPG image file is missing again :o(
Could it be that this is a problem with that question in particular? Always truncated after the same question.
Thanks for your help.
- JotForm SupportMike_TAnswered on April 26, 2013 at 02:20 PM
I have cloned your form to my account, but I was not able to reproduce the problem from my side.
Can you please add a browser information field to the form? It will help us to investigate the problem. In order to add that browser information field, drag and drop a 'Hidden Box' field to your form, then enable the 'Browser Info' option through its properties.
Then, if you receive a new submissions without attached file, we will be able to see user's browser information. Thank you.
- rafa3000Answered on April 26, 2013 at 03:54 PM
In my browser I also can't reproduce the problem (testing with Chrome 26.0.1410.64 m + Firefox 16.0.2)
Thanks for your time :o)
- wegoshopAnswered on April 27, 2013 at 10:28 AM
I have this exact same problem on now 2 of my forms. I have reported one of them as I just learned of the problem this morning on the other form. I have done everything that support has requested and it still didnt solve my problem. It is definately not a disabled java script problem. I am just now learning, from reading through this thread, how to get browser information, I think that will be important to know. I understand your frustration rafa3000, but don't expect support to figure out what the problem is, they can't.
- rafa3000Answered on April 27, 2013 at 07:32 PM
Im not frustrated. I'm glad for all the help I'm getting.
We will solve this togheter! :o)
- wegoshopAnswered on April 27, 2013 at 08:06 PM
It will become frustrating. Just today I had to remake my forms field by field. I did not clone them just in case their was some sort of internal scooting malfunction, and I added the browser info as suggested. Sofar so good, I have my fingers crossed.
- rafa3000Answered on April 30, 2013 at 08:39 AM
See in https://www.dropbox.com/s/8axjptc3eptm297/30983269029664.pdf, in page 36.
When you try to click:This XML file does not appear to have any style information associated with it. The document tree is shown below.<Error><Code>AccessDenied</Code><Message>Access Denied</Message><RequestId>73CEC01AFF24DFC5</RequestId><HostId>6eTf2yZ148x4vPnekH4ax4Y46vivhwnzRYaqLQ9nDg4XZhEXtlli4D7MJ13tX2sx</HostId></Error>Now I'm gettyng frustrated :o(
- JotForm FounderaytekinAnswered on April 30, 2013 at 10:51 AM
We opened a bug ticket about this and we will get back to you if we can replicate and fix the problem. Thanks.
- JotForm SupportliyamAnswered on May 01, 2013 at 04:50 AM
While we're on to trying to nail this down, I guess it would be better also to ask the person who sent the file to send it again. If you need it via the same, exact submission, we can provide you the edit link for it.
Also as Aytekin said, we'll also inform you immediately once we have replicated and fixed the problem.
Please do keep us posted as well.
- rafa3000Answered on May 03, 2013 at 12:27 PM
New error in JPG image.
The link is: Transferencia $3000 inscrip Plenario Parana.jpg
This images are scans of bank deposits for paying for the event. So, are very important ;o)
- JotForm SupportMike_TAnswered on May 03, 2013 at 02:09 PM
Thank you for update. I have just checked that link and it is working. Please re-check it from your side.
It might be related to some delay issue between our servers, we will look into that.
- rafa3000Answered on May 03, 2013 at 07:26 PM
The link works, but the downloaded file can't be opened.
- JotForm SupportjonathanAnswered on May 03, 2013 at 08:43 PM
I too was able to download the file butI could not open the jpeg image format. But when I tried on the other jpeg files on your form's submissions data, I was able to open them properly.
It is possible that I jsut do not have the correct file viewer to open this particular file. Or it can be also because the uploaded file already have issues prior to upload.
BUT the one thing that seems to have been resolved is -- the uploaded file is no longer missing. It is now in the submission page and can be dowloaded using the link (no more access denied error)
Will it be OK if you can request again to the user to re-upload the particular file (Transferencia $3000 inscrip Plenario Parana.jpeg). And we will test the dowload again. Or ask them to email it to you instead.
Currently this issue still have it's ticket opened. Our developer is still investigating this for further issues.
- JotForm SupportMike_TAnswered on May 04, 2013 at 05:29 AM
Rafael, actually I did not check the image in image viewer itself when I replied to you. Now I have read helpful Jonathan's answer and can confirm that the problem is related to the file extension.
It appears to be a PDF scan, but not a jpg image.
Please download the file and re-name it from 'Transferencia $3000 inscrip Plenario Parana.jpg' to 'Transferencia $3000 inscrip Plenario Parana.pdf', then you will be able to open it.
- rafa3000Answered on May 04, 2013 at 07:56 AM
OMG! Super LOL.
- rafa3000Answered on May 06, 2013 at 01:01 PM
Seems to be working fine now! Thanks!
- JotForm SupportjonathanAnswered on May 06, 2013 at 05:17 PM
Thank you for updating us about it Rafael.
Contact us again anytime for any other inquiry.