I'm having issues with updating payment info

  • Alyssa Kulikoski
    Asked on December 12, 2019 at 11:17 AM

    Hello! I was trying to update my credit card info. It wouldn't save and then I was suddenly suspended from my account. 

  • Ashwin JotForm Support
    Replied on December 12, 2019 at 1:45 PM

    I did check account with username "aoldham" and found that it is currently suspended as there were too many failed credit card charge attempt. 

    I have gone ahead and activated your account again. I would suggest you to please update the credit card in your billing profile immediately to ensure your account is upgraded.