What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I cant edit my forms

    Asked by roxxstar on April 20, 2013 at 05:33 PM

    I can't edit my foms, ive sent 2 private messages.  im getting this message

    "OK. This is taking a while. Please hang on "

    "wow! This must be a huge form. We are almost there."

    "Ok! I give up. I wasn't able to load this form. Please try it later."

     this  happens when i log in, when i hit ANY forms or when i try to make a NEW form.

     

    Please advise.

    My Forms new form message
  • Profile Image
    JotForm Support

    Answered by jonathan on April 20, 2013 at 06:40 PM

    Hi,

    Sorry for this inconvinience.

    I would like to ask for more details also so we can further check. 

    Usually, issue like this is due to network delays and slow connections. Can you please try the options below, and see if it improves the situation on your end.

    1. Logged out of JotForm and clear your browsers' cache. You may use this guide to clear browser cache.

    2, Change the domain where you logged in. If you are using www.jotform.com, can you please try www.jotform.us . See which of this domain servers work best for you.

    Hope this help. Please inform us if the issues persists.

    Thanks.

  • Profile Image

    Answered by roxxstar on April 20, 2013 at 07:17 PM

    i cleared my cache, and tried both urls, and still getting the message. cannot make new forms or edit current forms. i can view them but not edit.

  • Profile Image

    Answered by roxxstar on April 20, 2013 at 07:23 PM

    working  now, strange.

     

    thank you

  • Profile Image
    JotForm Support

    Answered by jonathan on April 20, 2013 at 07:42 PM

    You're quite welcome.

    Its possible it is due to slower network connectivity. But in any case, pleae don't hesitate to contact us again should the same issue keeps happening again on your end.

    Regards,